Governance has long been a central theme in the literature on professional
service firms (PSFs). Previous studies have presented dichotomized models of
organizational archetypes and legal form: professional partnership versus
managed professional business, adhocracy versus professional bureaucracy,
partnership versus corporation, private versus public corporation. The current
working paper argues that these dichotomized models ignore the variety of forms
of governance prevalent within the professional service firm sector- in reality
a professional service firm will adopt multiple forms of governance over time
in response to its increasing scale and complexity. The study asks: how does
governance change over time as a professional service firm increases in size
and complexity? Adapting Greiner's classic model of the stages of
organizational growth (1972, 1998) this chapter presents a multi-stage model of
governance in professional service firms, highlighting the crises and reversals
that may occur as firms pass through these stages. The study goes further to
illustrate the complex and messy reality of the process of evolution in the
governance of a professional service firm by presenting two cases: a small,
young corporation and a long-established, large global partnership. These cases
emphasise the crises and reversals that can occur during aborted attempts at
governance change. The chapter concludes by analyzing the key conceptual
differences between Greiner's generic model and the PSF-specific model
presented here and argues that these differences are associated with the
distinctive nature of power dependencies within a professional service
firm.