Managing a Professional Services Firm's reputation - benefits and difficulties

Do professional service firms need to be so concerned with their reputations? We look at the benefits a strong reputation brings, and hint at the difficulties that come with managing it.

Updated: 12/01/2016
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Views: 676

How Accounting Firms compete for Financial Advisory Roles in the M&A market

Accounting firms have regularly featured among the top M&A financial advisors in Thomson Reuter's ranking reports in recent years. This study looks at why and how they've managed to win business in an area traditionally dominated by investment banks.

Updated: 12/01/2016
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Views: 646

Improving the perception of marketing amongst Professional Service Firms

The discipline of Marketing is still regarded with scepticism in many Professional Service Firms, although there is evidence of its ever increasing importance to them. This article looks at why marketing has a poor reputation within the sector, discusses the challenges marketers face when working within partnership organisations, and explores the positive approach adopted by law firm Mishcon de Reya

Updated: 17/09/2015
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Views: 1,229

Professional Service Firms come out of the shadows

Author(s):

Laura Empson

 et al.

The Professional Service Firms sector has emerged as one of the most rapidly growing and profitable within the global economy. A new publication brings together leading scholars in the field to examine and elucidate this sector's ever-increasing significance.

Updated: 14/08/2015
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Views: 1,290

Reluctant Leaders and Autonomous Followers - Leadership Tactics in Professional Service Firms

How do leaders in professional service firms stake their claim for leadership and, in an environment where all workers consider themselves experts, how do they maintain this position of power?

Updated: 14/07/2014
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Views: 4,322

Who's in charge? Exploring leadership dynamics in professional service firms

This research represents a ground-breaking, in-depth study into leadership dynamics in professional service firms. It examines how leaders of these firms exert their influence, and analyses how they enact and resolve internal power dynamics.

Updated: 25/06/2014
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Views: 4,003

The Role of Knowledge Management Strategies and Task Knowledge in Stimulating Service Innovation

Are service firms that enact strategies to manage their new service development knowledge able to generate a sustainable competitive advantage? Based on analysis of data from a large survey of service companies, the answer is yes. We find that companies employing the knowledge management strategies of codification and personalisation reflect higher levels of NSD knowledge. However, the two strategies vary in their individual performance outcomes, with codification promoting NSD proficiency and personalisation promoting greater NSD innovativeness. When used together, the two strategies magnify NSD knowledge, which when combined with NSD proficiency and NSD innovativeness, promote a SCA.

Updated: 04/01/2015
Comments: 8
Views: 5,004

The role of paradox in understanding female career progression within UK professional services firms

In recent years, professional services firms have increasingly promoted their commitment to workplace gender diversity and inclusion (D&I). Research demonstrates that there are three narratives commonly cited to justify D&I. This study argues that the way in which organisational leaders combine and utilise these three narratives can help to predict their success in promoting gender diversity at senior levels.

Updated: 15/04/2013
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Views: 9,442

Resistance to knowledge transfer in mergers between professional service firms

It is known that the announcement of a merger creates a highly stressful environment of uncertainty, fear and distrust. Even if redundancies are not planned, individuals in both the acquired and the acquiring firms may fear loss of status and changes to their established work norms.

Why do individuals resist knowledge transfer in the context of mergers between professional service firms? Professor Laura Empson provides an executive summary of her recent paper on this topic.

Updated: 06/02/2013
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Views: 13,037