Consumers usually derive value via individual transactions, from the use
value of the information, goods and services that they obtain. However, in
their article "Social Capital Production in a Virtual P3 Community," Caroline
Wiertz, senior lecturer in marketing at Cass Business School, City University,
London, and her co-authors, Charla Mathwick and Ko de Ruyter suggest that,
consumers are enhancing the value from individual transactions, and obtaining
additional value from the social aspects of participating in a group such as an
online community or social network.