Every organisation succeeds by delivering value to its key stakeholders. For
public agencies, value occurs when citizens receive meaningful services, when
policy makers wisely allocate scarce resources to societal demands, when
communities have sustainability, and when society norms help individuals
prosper. For any organisation to deliver value to stakeholders, it must align
internal practices to external demands. We know, for example, that employee
attitude inside a company is strongly correlated with customer, investor and
community attitudes outside a company.
Human Resources (HR) can help public agencies deliver this value by creating
meaning. When we find meaning in the organisations where we work, that personal
meaning transfers to value to those we serve. In the public sector, meaning
comes when public servants use their strengths to strengthen those they
serve.