Information and Knowledge Management

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Strategy process in the creative industries
Author(s): Professor Joe Lampel is interviewed by Dr Ajay Bhalla
Topic: Strategy Industry: Creative Industries Type: Video and Podcast

Joseph Lampel, is Professor of Strategy at, and one of the "leading stars" of, Cass Business School. Senior Lecturer in Information and Knowledge Management. This is a video Q and A with Professor Joe Lampel conducted by Dr Ajay Bhalla. Both are Cass Experts. Inculded is the transcript and a summary of the key points.

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Updated: 05/09/2010 | Comments: 0 | Rating: 4/5 | Total ratings: 5 | Views: 1137 | Embedded playable media content

The Intelligent Exploiter
Author(s): Professor Clive Holtham is interviewed by Dr Martin Rich
Topic: Information and Knowledge Management Industry: Communications and High Tech Type: Video and Podcast

Clive Holtham, Professor of Information Management at Cass Business School, is the man behind the recent publication of the Intelligent Exploiter framework. We asked him about the framework, and the opportunities it provides in the world of IT. Professor Clive Holtham is interviewed by Dr Martin Rich. Both are Cass Experts. Inculded is the transcript and a summary of the key points.

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Updated: 06/09/2010 | Comments: 0 | Rating: Not yet rated | Views: 1128 | Embedded playable media content

Replicating organizational knowledge: principles or templates?
Author(s): Charles Baden-Fuller, Cass Business School, Sidney Winter, University of Pennsylvania - The Wharton School
Topic: Information and Knowledge Management Industry: Any Industry Type: Research Papers

We address the challenges of providing operational measures for successful replication, and for comparing the efficacy of principles and templates.

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Updated: 05/09/2010 | Comments: 0 | Rating: Not yet rated | Views: 210

Managing the pain of knowledge-based mergers
Author(s): Laura Empson, Cass Business School
Topic: Organisation and Leadership Industry: Professional Services Type: Commentary/Analysis

Mergers and acquisitions are supposed to create value. For professional service firms (PSFs), which are knowledge-based organizations, this value is created through gaining access to and making effective use of new sources of knowledge. It can be the technical knowledge needed to deliver a professional service or the client knowledge required to tailor that service to a client’s needs – and ideally it should be both.

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Updated: 06/09/2010 | Comments: 0 | Rating: Not yet rated | Views: 217

Social capital production in a virtual P3 community
Author(s): Charla Mathwick, The School of Business Administration, Portland State University, Caroline Wiertz, Cass Business School, Ko de Ruyter, Maastricht University, Faculty of Economics and Business Administration
Topic: Marketing and Customer Strategy Industry: Communications and High Tech Type: Research Papers

Consumers usually derive value via individual transactions, from the use value of the information, goods and services that they obtain. However, in their article "Social Capital Production in a Virtual P3 Community," Caroline Wiertz, senior lecturer in marketing at Cass Business School, City University, London, and her co-authors, Charla Mathwick and Ko de Ruyter suggest that, consumers are enhancing the value from individual transactions, and obtaining additional value from the social aspects of participating in a group such as an online community or social network.

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Updated: 03/09/2010 | Comments: 0 | Rating: Not yet rated | Views: 453

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